Free Shipping & Returns Policy
- Items are eligible for a refund up to 14 days from delivery date.
- Exchanges or store credit can be applied to returned items up to 21 days from delivery date.
- Returned items must be in new condition.
- Returns must include the shoe box.
- If shoe box is used as the exterior package a 15% restocking fee will be applied.
- If you have a question about returns or refunds please contact us at Returns@SoleAndStone.com.
- Free Shipping is eligible for Continental US locations only.
- Delivery estimates are based on working days and exclude holidays.
- Unforeseen circumstances can occasionally add a day or two to delivery times. If this occurs Sole & Stone will notify customer via email.
- In cases where overnight 1-day delivery is not possible customer will be refunded the shipping cost and order will go out with standard 3-5 day free delivery.
- Orders placed after 3:00pm Eastern will be part of the following day's order batch.
- If you have a question about shipping or delivery times please contact us at firstname.lastname@example.org.